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10 Year Warranty

What is it?
When you buy a new build home with us this will be covered by a 10 year warranty with CRL. This warranty is here not only as a guarantee to confirm that your home has been built to meet current Building Regulations and Standards, but also acts as an insurance policy for you in relation to any structural matters for the duration of 10 years.

How it works for you
For a period of 2 years after legal completion, we will rectify items that arise in line with CRL warranty. From the end of the 2 year period until the 10th anniversary of registration, your home remains covered by the warrantee provider against structural defects which threaten the integrity of the property. Your warranty policy details will be forwarded to you by your solicitor which gives further details and clarification on what the policy does, and does not cover.

Your warranty explained
Any alteration or extension made to your home following legal completion may adversely affect all, or part of your Warranty. This Warranty is not affected if you sell or let your home. It would help if you could pass on the details about the Warranty and what it covers to tenants or subsequent buyers. If you sell your home, whilst it is still within Warranty, the cover automatically transfers to the new owners.

Our warranty does not cover
Problems with any workmanship, materials or appliances that you have brought or added to the property. Damage caused by storms or, accidentally, by negligence, abuse or poor maintenance of the property or appliances. This includes blockages caused by inappropriate disposal of waste. Any cosmetic defects such as scratches, chips or marks that have not been reported within seven days of legal completion. This includes decoration, flooring, tiling, textured ceilings, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass, and other similar items. Outside of this time frame, it maybe difficult to prove how the damage was caused. Any problems caused by natural shrinkage (less than 2mm will not be rectified) or condensation. Any inconvenience, distress, consequential loss of enjoyment, or income loss caused by remedial works, assuming all reasonable steps have been taken to minimise disruption.